PRIVACY POLICY
Personal information is not collected without your knowledge but is voluntarily provided by you. Personal information is not transferred to third parties. Personal information is not used for any unintended purpose. By "personal data" I mean any information collected and stored in a format that identifies you personally, either directly (e.g. your name) or indirectly (e.g. your telephone number) as an individual. Before you send me this information, I recommend that you read the rest of this document, which describes my customer privacy policy.
The personal data collected
As a customer, I may ask you for information about yourself such as:
-contact information (e.g. last name, first name, phone number, email, ...)
-your credit card number (for transaction and reservation purposes)
-your product preferences
-your questions, your comments.
Personal data may be collected on various occasions, including:
-registration and payment
-requests, claims and/or disputes
I collect your personal data in order to:
1. To fulfill my obligations to my clients.
2. Manage the reservation and purchase of products:
-Establish and maintain legal documents in accordance with accounting standards.
3. Manage your purchases:
-Track your orders
-Internal management of the list of customers who have behaved inappropriately during an order (aggression and incivility or payment incidents).
4. To improve our service, including :
-Process your personal data for marketing purposes, promoting brands and better understanding your needs and wishes.
-Adapt my products and services to better meet your needs.
-Personalize merchandising offers and relational messages to you.
-Inform you of special offers and any new services created.
5. Manage my relationship with my clients before, during and after your visit:
-Qualification of the customer database
-Segmentation operations based on customer order history to send targeted communications
-Anticipating and forecasting future behavior
-Establishment of statistics, business scores and reports
-Knowing and managing the preferences of loyal and non-loyal customers
-Taking into account the right to object
-Search by a dedicated telephone service for people present on the site in case of serious events impacting the site concerned (natural disasters, attacks...)
6. Improve services:
-Studies and analysis of questionnaires and customer feedback
-Claims management
7. To secure and enhance your use of the website, including:
-Improved navigation
-Implementation of security and fraud prevention, compliance with local legislation (e.g. preservation of accounting records)
I need to share your personal data with internal and external recipients under the following conditions:
1. Within the microenterprise: In order to provide you with the best service, I may share your personal data, including:
- IT Services
- Business partners and marketing services
- Possibly legal services
2. With service providers and partners: your personal data may be transferred to a third party for the purpose of providing services to you and enhancing your visit, including:
- External service providers: IT contractors, banks, Paypal, credit card issuers, or external lawyers
3. Local Authorities: I may also provide your information to local authorities, if required by law or in the course of an investigation and in accordance with local regulations.
You have the right to access and rectify your personal data collected by P'tite Peste subject to applicable legal provisions. You can also exercise your right of opposition by writing to the address ptitepeste.amigurumi@gmail.com specifying in the subject "My personal information".
In the interest of confidentiality and protection of your personal data, I will need to identify you in order to respond to your request. To do so, you will be asked to attach a copy of an official identification document, such as a driver's license or passport, to support your request. If your personal information is not accurate, complete or current, please report the changes to the address above.
All requests will be processed as soon as possible and in accordance with applicable law. You can also modify your customer information in your customer area.
